Overview: Our client in Letchworth, Hertfordshire is looking for an experienced Banking Operations Officer to join their expanding team.


To assist with the set up and maintenance of customer payments and regular payments.
To assist with the everyday process of the Operations team relating to Account opening for the purpose of assuring quality; error free and mitigation against risk by adherence to AML and KYC procedures of the bank and good practice.
Carry out payment investigations.
Deal with customer enquiries.
Provide back up support and service on banking operations.
Proactive in proposing and providing processing solutions.
Registering and approving customers to the online banking system.
General database maintenance.

To handle incoming customer calls in a prompt and helpful manner with focus on ensuring a positive customer experience every time.
To handle customer queries with efficiency and thoroughness, and where necessary directing customer calls to the relevant parties for further investigation & resolution in a timely and courteous manner.
Account Opening – responsible for the verification of all processed forms.
Ensure adherence to the AML and KYC procedures of the bank.

Regulatory Knowledge as applicable to role.
Act with integrity at all times and embrace the philosophy of treating our customers fairly.
Knowledge of UK Banking activities, products and processes.
Understand and follow all relevant compliance considerations including the regulatory environment and appropriate processes, procedures and their implications.
Ability to identify any relevant business risks and escalate them accordingly.
Knowledge of relevant regulatory requirements and impact on the business.
Knowledge of the banking environment in the UK.
Strong communication skills including relationship management skills.
Experience dealing directly with clients and maintaining client relationships, within a service or sales environment.
Computer literate and very conversant with Microsoft Office Suite, with expertise in Microsoft Excel and Microsoft Word.
Should be conversant with basic knowledge of banking operations and the related processes and procedures.
Methodical approach to planning and organising.
Excellent time management.
Strong attention to detail – is precise, fastidious and thorough.
Self-driven and self-reliant – possesses an active dynamic approach to work and getting things done.
Strong team player with the ability to work alone.

Please note: due to the high volume of CV’s we receive, we are unable to respond personally to all applications. If you do not hear from us within 5 working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search.

Arena Personnel Ltd – Letchworth Garden City’s independent recruitment agency.

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