Customer Service Administrator

Overview: My client based just outside Hitchin is a small business operating in the eCommerce sector supplying wildlife goods across the UK.  They now need someone with customer service excellence who can bring those skills and positivity to their team, who can learn to love their customers, whilst dealing with an ever-busier environment with rapidly fluctuating workloads.


The individual concerned must come from a customer service background, organised, professional with a positive fun outlook and able to work calmly under pressure.  They want to offer their customers a higher standard of service so are looking for someone already working in this field with a minimum of 3 years’ experience.

You must be computer literate including MS Office, CRM and CMS systems.  You must have an aptitude for picking up knowledge of products quickly and being able to translate that to customers who may have varying technical competence.  You should have an excellent telephone manner and also skilled at writing useful and engaging documents, emails, FAQ’s, process documents, best practise guides etc.

The salary will be £20,000 – £22,000 per annum.  28 days holiday including bank holidays, health plan and a generous workplace pension is offered.

In addition, you will need to adapt to their environment as they are currently based at a Farm near Hitchin and their office is attached to a warehouse.  This means that it can get extremely cold in the winter and very hot in the summer, so they will need to dress to their environment!  They have just recently purchased another warehouse and the business is rapidly growing.  Due to the rural location, own transport will be required.

Please note: due to the high volume of CV’s we receive, we are unable to respond personally to all applications. If you do not hear from us within 5 working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search.

Arena Personnel Ltd – Letchworth Garden City’s independent recruitment agency.

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