Overview: Our client is a local, independent Estate Agency that has an excellent reputation and is growing. As part of the growth they are experiencing, they are looking for 2 experienced Letting Negotiators for their Letchworth branch.
They were established on the principles of providing their clients with a professional, bespoke and fresh approach to estate agency. With over 100 years combined experience selling and renting quality homes in Hertfordshire, they continue to deliver outstanding results, whatever the market conditions.
In this role you will be responsible for negotiating offers between the Landlord and the tenant, regular communication with clients and delivering exceptional customer service both face to face and over the phone.
Responsibilities and duties
Management of a designated residential property portfolio of approx. 65 properties
Providing solutions to tenancy issues, queries or concerns
Dealing with property maintenance issues and reports
Procuring quotations or estimates as required or instructed
Arranging pre and post tenancy works and works resulting from inspection and/or spot checks
Maintaining accurate case history logs and diaries
Regular verification and updating of individual case files
Adhering to contractual law and strict terms and conditions
Delivery of exceptional quality
Customer Service in a high pressure environment
To follow ARLA guidelines in the course of day to day duties
Liaising with colleagues, customers and contractors to ensure the smooth running of the portfolio
Negotiating tenancy renewals and notices
What you’ll need to succeed
Customer service focused
Exceptional communication skills at all levels
Ability to prioritise
Capable of recognising the impact and/or consequences of proposed actions
Precise organisational skills
Pro-active care and consideration of situations and circumstances
‘Can do’ mind-set
An inquisitive mind – essential when identifying the cause of a maintenance issue prior to implementing or suggesting a solution
Good, and accurate, typing speed
Clear concise presentation of facts
Practical and positive approach to problem solving
Industry experience is essential and have the ability to work in a fast paced, customer focused environment.
Working with our client you will receive;
You will be offered a competitive salary
Dynamic and friendly working environment
It is essential that you hold a full UK Driving licence and have access to your own vehicle.
Due to the anticipated high volume of applications for this post we cannot respond to everyone so if you have not heard back from us within 7 days, please assume you have been unsuccessful on this occasion.