Property Manager

Overview: We are looking for Property Managers for our client in Hitchin. Ideally holding an ARLA qualification, but not essential, you will be responsible for a portfolio of customers to manage.


Our client is synonymous with first-class service and quality advice for all aspects of residential property throughout Hertfordshire. For over 30 years, our client has built an enviable reputation for providing outsourced property management services, lettings support – and solutions – to private, corporate and agency clients; for individual properties to large blocks or mixed portfolios.

Property Managers are required to join an established, fast growing team based in Hitchin, Hertfordshire. You will be working as part of a small and dynamic team, supported by strong management and directors.

As a Property Manager you will have a passion for real estate and in-depth industry knowledge with a positive, can do attitude and an outgoing nature. Excellent customer service skills are essential and supporting clients throughout their customer journey. This is a varied position and requires someone who can work well to deadlines whilst handling a multitude of tasks.

Responsibilities and duties

Management of a designated residential property portfolio

Providing solutions to tenancy issues, queries or concerns

Dealing with property maintenance issues and reports

Procuring quotations or estimates as required or instructed

Arranging pre and post tenancy works and works resulting from inspection and/or spot checks

Maintaining accurate case history logs and diaries

Regular verification and updating of individual case files

Adhering to contractual law and strict terms and conditions

Delivery of exceptional quality

Customer Service in a high pressure environment

To follow ARLA guidelines in the course of day to day duties

Liaising with colleagues, customers and contractors to ensure the smooth running of the portfolio

Negotiating tenancy renewals and notices

What you’ll need to succeed

Customer service focused

Exceptional communication skills at all levels

Ability to prioritise

Capable of recognising the impact and/or consequences of proposed actions

Precise organisational skills

Pro-active care and consideration of situations and circumstances

‘Can do’ mind-set

An inquisitive mind – essential when identifying the cause of a maintenance issue prior to implementing or suggesting a solution

Good, and accurate, typing speed

Clear concise presentation of facts

Practical and positive approach to problem solving

What you’ll get in return

A competitive salary

In-house training

Dynamic and friendly working environment

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