Overview: We are looking for Property Managers for our client in Hitchin. Ideally holding an ARLA qualification, but not essential, you will be responsible for a portfolio of customers to manage.
Our client is synonymous with first-class service and quality advice for all aspects of residential property throughout Hertfordshire. For over 30 years, our client has built an enviable reputation for providing outsourced property management services, lettings support – and solutions – to private, corporate and agency clients; for individual properties to large blocks or mixed portfolios.
Property Managers are required to join an established, fast growing team based in Hitchin, Hertfordshire. You will be working as part of a small and dynamic team, supported by strong management and directors.
As a Property Manager you will have a passion for real estate and in-depth industry knowledge with a positive, can do attitude and an outgoing nature. Excellent customer service skills are essential and supporting clients throughout their customer journey. This is a varied position and requires someone who can work well to deadlines whilst handling a multitude of tasks.
Responsibilities and duties
Management of a designated residential property portfolio
Providing solutions to tenancy issues, queries or concerns
Dealing with property maintenance issues and reports
Procuring quotations or estimates as required or instructed
Arranging pre and post tenancy works and works resulting from inspection and/or spot checks
Maintaining accurate case history logs and diaries
Regular verification and updating of individual case files
Adhering to contractual law and strict terms and conditions
Delivery of exceptional quality
Customer Service in a high pressure environment
To follow ARLA guidelines in the course of day to day duties
Liaising with colleagues, customers and contractors to ensure the smooth running of the portfolio
Negotiating tenancy renewals and notices
What you’ll need to succeed
Customer service focused
Exceptional communication skills at all levels
Ability to prioritise
Capable of recognising the impact and/or consequences of proposed actions
Precise organisational skills
Pro-active care and consideration of situations and circumstances
‘Can do’ mind-set
An inquisitive mind – essential when identifying the cause of a maintenance issue prior to implementing or suggesting a solution
Good, and accurate, typing speed
Clear concise presentation of facts
Practical and positive approach to problem solving
What you’ll get in return
A competitive salary
Dynamic and friendly working environment