Shop Manager

Overview: To be responsible for the management of the Shop in Stevenage to ensure its maximum revenue potential and to ensure that it reflects the image and reputation of Our customer. To provide cover for sickness/absence as required in any of the other shops or Distribution Centre.


The post holder shall: – manage the volunteers working within the shop. Conduct regular staff and volunteer reviews and identify training needs.  In conjunction with the Voluntary Services Manager/Volunteer Coordinator recruit, train and induct new volunteers.  Liaise regularly with the other part time Shop Manager, to ensure good communications are maintained.

Customer Service
The postholder shall: – ensure that customer service is delivered in a professional manner, in keeping with the philosophy and image.  Ensure that the shop provides a welcoming environment for its customers and donors.

Income Generation
The postholder shall: – ensure that the stock within the shop and window is attractively displayed and regularly changed to promote sales.  Ensure that the stock within the shop is rotated and appropriately priced.  Liase with the fundraising office – promoting events, seasonal collection boxes and fundraising/lottery initiatives.  Ensure safe handling and recording of takings and adherence to banking procedures.

Health and Safety
The post holder shall: -ensure that the shop provides a safe and secure environment for all who work, visit and shop there.
Ensure that all incidents/accidents are reported and documented.  Attend all mandatory training, including moving and handling techniques and ensure that they follow safe procedures.  Attend fire lectures annually and ensure that the shop staff are aware of and comply with Fire Safety Regulations.  Be aware of responsibilities in the event of fire.  Ensure all shop staff attend manual handling sessions and are conversant with safe moving and handling techniques.

Additional Information
There is a requirement to comply with all policies, procedures and guidelines, including those relating to Health & Safety, confidentiality and the Data Protection Act, as required by Information Governance.

All staff are expected to work in line with Care Purpose and Core Values as these act as a value base which directly influences how all work activities are undertaken. The ethos should be apparent in the behaviours and attitudes of all employees as the work they undertake, whether it is direct or indirect care, is ultimately for the benefit of patients. The Purpose and Core Values are an integral part of all job descriptions, recruitment, the probationary period and performance and development reviews.

This job description sets out the key tasks and responsibilities. It is not intended to be comprehensive. It is essential that it should be regarded with a degree of flexibility so that the changing needs of the organisation can be met.

Please note: due to the high volume of CV’s we receive, we are unable to respond personally to all applications. If you do not hear from us within 5 working days of your application, please take your application as unsuccessful on this occasion. Good luck with your job search.
Arena Personnel Ltd – Letchworth Garden City’s independent recruitment agency.

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